Privacy Policy

Effective date: June 20, 2026

This Privacy Policy explains how Next Step Coaching & Counseling Services, LLC (“Next Step,” “we,” “us,” or “our”) collects, uses, and shares information when you visit next-stepcoach.com (the “Site”) or contact us through it. Please read it together with the notice below about health information.

Health information notice

This policy covers information collected through our website. It does not cover protected health information (PHI) that we handle as a healthcare provider. Our use and disclosure of PHI is governed by our Notice of Privacy Practices and by applicable law, including the Health Insurance Portability and Accountability Act (HIPAA).

Please do not submit diagnoses, treatment details, or other sensitive clinical information through the website contact form. The contact form is not a secure or encrypted channel. If we need client information to process a referral or begin services, we will provide a secure method to collect it.

Information we collect

Information you provide to us. When you use our contact form or email us, we collect the information you choose to give us. This typically includes your name, email address, phone number, the inquiry type you select, the service you’re interested in, and the contents of your message. We ask that you not include sensitive clinical information in the form.

Information collected automatically. When you visit the Site, we and our service providers automatically collect standard technical information through server logs, cookies, and similar technologies. This may include your device and browser type, your approximate location, the pages and links you interact with, referring pages, and the date and time of your visit.

We do not knowingly collect sensitive clinical information through the Site.

Cookies and similar technologies

The Site uses cookies and similar technologies to operate properly and to help us understand how visitors use it. Cookies are small files stored on your device. You can control or disable cookies through your browser settings, though some features of the Site may not work as intended if you do.

Third-party services

We rely on the following categories of third-party services, which may receive limited information as part of operating the Site:

• Website hosting — our Site is hosted by GoDaddy, which processes server requests and may log technical data such as IP addresses for security and operational purposes.
• Web fonts — our Site loads fonts from Google Fonts. When fonts are served, your IP address is transmitted to Google. Google’s handling of that information is governed by Google’s privacy policy.
• Email — messages you send through our contact form are delivered to us by email.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

How we use information

We use the information we collect to:

• respond to your inquiries and provide the information or services you request;
• process and follow up on referrals;
• operate, maintain, secure, and improve the Site;
• understand how visitors use the Site so we can make it more useful; and
• comply with our legal and regulatory obligations.

How we share information

We may share information:

• with service providers who perform functions on our behalf, such as hosting, analytics, and email delivery, under obligations to protect it and use it only for those functions;
• when required by law, regulation, subpoena, court order, or other legal process, or in response to a lawful governmental request;
• to protect the rights, safety, or property of Next Step, our clients, our staff, or others; and
• in connection with a business transaction such as a merger, acquisition, or sale of assets, subject to this policy.

Data retention

We retain information collected through the Site only for as long as needed to fulfill the purposes described in this policy or as required by law, after which we delete or de-identify it.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the Site. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. As noted above, the contact form is not an encrypted channel; please do not use it to send sensitive clinical information.

Children’s privacy

The Site is intended for parents, caregivers, and professionals, not for direct use by children. We do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided personal information through the Site, please contact us and we will delete it. Information about minors that we receive in the course of providing services is treated as protected health information under HIPAA and our Notice of Privacy Practices, not under this policy.

Your choices and rights

You may contact us using the information below to ask about the personal information we hold about you, to request corrections, or to request deletion, subject to applicable law and our recordkeeping obligations. Depending on where you live, you may have additional rights under applicable state privacy law, including in New Jersey. We will respond to requests as required by the laws that apply to you.

Links to other websites

The Site may contain links to third-party websites, such as our LinkedIn page. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the effective date at the top of this page and post the updated policy here. Material changes will take effect when posted.

Contact us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Next Step Coaching & Counseling Services, LLC
Email: info@next-stepcoach.com
Phone: (856) 777-7837